Initial shipping costs are non-refundable. Once goods have been used it will be considered an acknowledgement that you are happy with the product or service. It is your responsibility to inspect your goods upon receipt to ensure they are what you have ordered. We are unable to offer a refund without proof of purchase. We cannot accept returns on food, energy products, personalized goods, gift vouchers, safety equipment or undergarments. Bikes must be returned in a securely-packaged bike box. We are unable to accept returns where the goods or packaging is lost, damaged or not in the condition you received it in. Refunds will only be returned to the original payment method - this may take several days to appear depending on how you paid. We can only refund up to £10 for private postage of faulty or damaged items. We will only refund return postage costs on damaged/ faulty goods and not if you have changed your mind or ordered incorrectly. If you would like to exchange an item, we will happily send out a replacement product free of charge. We cannot accept returns without a completed returns form. Mc Convey Cycles Hassle Free Returns Policy
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